SHIPPING

1. Order Confirmation

Once the purchase has been completed, the customer will receive a confirmation email with the order details.

Receiving this email confirms that the order has been successfully registered and has entered the preparation phase.

If you do not receive it, please contact us at hola@ziroclub.com.

2. Order Preparation

Orders are prepared within approximately 24 to 72 business hours from payment confirmation.

Once the order has been handed over to the carrier, the customer will receive an email with the corresponding tracking number.

3. Available Shipping Methods

During checkout, you may select one of the following options:

1. InPost – Service Point Delivery (Spain)

• Delivery to an InPost pickup point.

• Estimated delivery time: 48–72 business hours.

• The customer will be notified when the package is available for collection.

• The shipment will remain available for the period established by the operator. If not collected within that timeframe, it will be returned to the sender.

2. Correos – Service Point Delivery (Spain)

• Delivery to a Correos office or pickup point.

• Estimated delivery time: 48–72 business hours.

• The customer will receive notification when the package is available.

• If not collected within the period indicated by Correos, the shipment will be returned.

3. Correos – Home Delivery (Standard – Spain)

• Delivery to the address provided by the customer.

• Estimated delivery time: 48–72 business hours.

• Delivery attempts will be made according to Correos’ operational procedures.

• In case of absence, the shipment may be made available at a local office for collection.

4. Correos – Home Delivery (Premium – Spain)

• Express home delivery.

• Estimated delivery time: 24–48 business hours.

• Priority service compared to the standard option.

• In case of absence, the operator’s delivery protocol will apply.

5. DHL Parcel Spain and Portugal

• Home delivery.

• Estimated delivery time: 24–48 business hours.

• Includes online tracking.

• In case of absence, the carrier may perform a new delivery attempt in accordance with its standard procedures.

6. UPS – Home Delivery (European Union)

• Delivery exclusively to the address provided by the customer.

• Available for European Union countries enabled during checkout.

• Includes real-time online tracking.

• Delivery times depend on the destination country and the selected UPS service, and will be displayed during checkout.

• Delivery attempts will be made in accordance with the carrier’s operational procedures.

4. Tracking

Once the order has been shipped, the customer will receive a tracking number to monitor the shipment status directly with the corresponding carrier.

5. Delivery Address

The customer is responsible for providing accurate shipping details.

Ziro Club shall not be responsible for:

• Delays caused by incorrect or incomplete addresses.

• Additional costs generated by address errors.

• Shipments returned due to failed delivery resulting from incorrect information.

In case of return for these reasons, the customer must bear the cost of reshipping.

6. Delivery Times

The indicated delivery times are estimated and non-contractual, and may be affected by:

• Public holidays

• Logistical conditions

• Carrier-related incidents

• Weather conditions

• High commercial demand

7. Uncollected Deliveries

For shipments to pickup points (InPost or Correos):

If the order is not collected within the period established by the logistics operator, it will be returned to Ziro Club.

In such cases:

• Shipping costs will not be refunded.

• The customer must pay for a new shipment if reshipping is requested.

8. Geographical Scope

Ziro Club ships exclusively within:

• Mainland Spain

• Portugal

• European Union countries enabled during checkout

We do not ship to:

• Canary Islands

• Ceuta

• Melilla

• Territories outside the European Union

9. Free Shipping

Free shipping conditions, when active, apply exclusively to the territories indicated in the current promotion.

RETURNS

10. Right of Withdrawal

In accordance with European consumer protection regulations, customers have 14 calendar days from receipt of the order to exercise their right of withdrawal.

To initiate the process, please email:

hola@ziroclub.com

Indicating:

• Order number

• Product(s) to be returned

Returns will not be accepted without prior communication.

11. Return Procedure

Once the return is authorized:

• The applicable procedure and carrier will be indicated.

• The customer must send the product following the provided instructions.

Returns may be handled through:

• DHL

• Correos

• UPS

• Other operators when applicable

The carrier is not the final recipient of the return.

12. Condition of Returned Products

To be accepted, the returned product must be:

• Unused

• In perfect condition

• With original tags attached

• In its original packaging

Ziro Club reserves the right to reject returns showing signs of use or damage.

13. Return Costs

Unless the return is due to an error attributable to Ziro Club (defective or incorrect product), return shipping costs shall be borne by the customer.

In case of an error by Ziro Club, the return will be free of charge.

Initial shipping costs are non-refundable unless the return is the company’s responsibility.

14. Refund

Once the product has been received and its condition verified:

• The refund will be processed within a maximum of 14 calendar days.

• The refund will be made using the same payment method used for the purchase.

Ziro Club may withhold the refund until the product is received or valid proof of return is provided.

15. Exchanges

We do not offer direct size or product exchanges.

If the customer wishes to receive a different item, they must:

• Process a return.

• Place a new order.

16. Delivery Incidents

If the order arrives damaged or incorrect, the customer must notify us within a reasonable time by sending:

• Order number

• Photographs of the product and packaging to hola@ziroclub.com