Shipping
Preparation Time
All orders are processed within 24 to 48 business hours. Orders placed during weekends or holidays will be handled the next business day.
Delivery Times
- Spain (Mainland): 2–5 business days
- Balearic Islands, Canary Islands, Ceuta and Melilla: 5–10 business days
- Europe: 5–12 business days
- Rest of the world: 10–20 business days
Shipping Costs
Free shipping on orders over €50 (mainland Spain). For smaller orders, shipping costs are calculated based on destination and shown before checkout.
Order Tracking
Once shipped, you’ll receive an email with a tracking number and a link to follow your order.
Important
We are not responsible for delays caused by customs or exceptional situations (weather, strikes, etc.).
Returns
Return Period
You have 15 calendar days from the receipt of your order to make a return.
Conditions
- The product must be unused, unwashed, and in perfect condition.
- Original tags must be intact.
- Returns are not accepted for customized or promotional items, unless defective.
Process
- Email us at hi@ziroclub.com with your order number and reason for the return.
- We’ll send you return instructions and the shipping address.
- Once we receive and inspect the product, we’ll issue a refund using the original payment method.
Return Costs
Return shipping costs are the responsibility of the customer, except in cases of error or defect.
Exchanges
If you’d like to exchange a size or product, write to us and we’ll help you manage the process easily.
Defective or Incorrect Product
If you receive a damaged item or something different from what you ordered, contact us as soon as possible with photos of the product. We’ll take care of the replacement at no additional cost.
Questions
For any inquiries, feel free to email us at hi@ziroclub.com. We’re here to help.